Return Policy

Defective merchandise may be exchanged or returned for full refund based on the original form of payment within 90 days of receipt of delivery. Defective refers to a product that is faulty due to a manufacturer flaw and is evaluated at the discretion of Carol Dauplaise. 

Returning Items Purchased
Caroldauplaise.com can only accept return merchandise that has been purchased from www.caroldauplaisejewelry.com. Merchandise purchased from, stores or anywhere else cannot be returned to www.caroldauplaisejewelry.com and will not be accepted; items will be returned to the sender, at the sender’s cost.  We will not be responsible for any items not purchased from www.caroldauplaisejewelry.com that are returned to us.

To return merchandise purchased from other sites or stores, please contact the retailer in which you bought the item(s) for full details about a return.

If you have any questions or would like assistance with a return, please contact us by email at: returns@dauplaisejewelry.com

Return and Exchange Instructions

  • Email returns must be contacted within 30 days of receipt of your delivery, in order to request a refund.
  • Please send merchandise back to Carol Dauplaise Jewelry with proof of purchase (such as the receipt), unused, with the return authorization code, and in the original packaging within 30 days of receipt of delivery.
  • Carol Dauplaise ltd, . is not responsible for arranging product to be picked up and returned for processing.
  • We will process your return or exchange within 7 days of receipt, though it will take longer to appear on your statement. After your return or exchange is accepted, we will notify you by email and refund your original form of payment less shipping cost. Products that are sent to us for return or exchange will remain your responsibility until we receive them.

 

Cancellation Instructions

  • When requesting a cancellation, please immediately contact Returns by email at returns@dauplaisejewelry.com 
  • In order for a cancellation to be processed, you must request the transaction be cancelled before it has been shipped. Once an order is shipped, you will have to request a return. Please see the return instructions.

Defect and Damage
Once delivered, it is your responsibility to inspect and report to returns any visible damage/defect to the products. All visible damages should be reported within three days of delivery. If you believe our products are of an unsatisfactory quality, please contact returns to process.